Keep the quality.
Lose the manual QA.
AI-powered quality scoring for humans and AI bots. Every conversation—whether handled by agents or automation—gets supervisor review for continuous improvement.
Quality at Scale
What used to take a team of analysts now happens automatically—on every single interaction.
100% Coverage
Every interaction scored automatically—human agents and AI bots alike. No sampling, no blind spots.
AI Learning Supervisor
Bots get smarter automatically. OQS identifies learning opportunities and improves AI performance.
Agent Development
Turn QA from punishment into coaching. Real-time feedback that actually helps humans improve.
5 Dimensions. One Score.
Every conversation—human or AI—is analyzed across five dimensions. Agents get coaching. Bots get smarter. Quality scales.
Responsiveness
Tone & Empathy
Accuracy
Resolution
Professionalism
From Sampling to Total Visibility
Stop reviewing 2% of calls. Quality Hub analyzes everything—calls, chats, emails—and surfaces what matters.